Design And Implementation of a Real Time Campus Service Management System | IJCT Volume 13 – Issue 3 | IJCT-V13I3P108
International Journal of Computer Techniques
ISSN 2394-2231
Author
Udosen, Alfred Akpan, Ademeso, Ademola Michael, Ogunde, Stephen Oluwatofunmi, Udofa, Ekomobong Anthony, Daramola, Christiana Jumoke
Abstract
Communication and responsibility that concerns technical support services on today’s modern university campuses can be fragmented. This study proposes CamPulse, a live campus service management system that can centralize and streamline the reporting and management of technical problems with a main objective to create a single Web-based platform accessible to students, technicians and administrators through diverse interfaces to replace the previous mundane manual methods such as telephone calls and office visits. Current architecture that includes a socket service for live communication, a Node backend, and a React frontend, connected to a PostgreSQL database were used to develop the solution, and the results of this research provided a complete set of tools: smart ticket submission, instant status update with an effective network backup plan and detailed performance analysis for management, making the platform highly responsive and able to process multiple simultaneous requests and deliver a professional user experience. Finally, the system demonstrates how an affordable, lightweight app solution can strongly support a proactive culture for providing support at an educational institution without the cost of enterprise-level software. Future versions of the system are recommended with hardware asset tracking, dedicated mobile applications for Android and iOS and predictive analytics that can forecast equipment failures before they happen.
Keywords
Campus, Information and Communication Technology, Management System, Real Time, Support System
Conclusion
The primary objective of developing the CamPulse platform was to address the current slow and unorganized manner in which IT support is usually provided in a university campus. With only one central web application working for all involved, we were able to replace the scattered methods of communication.
The development of this system has demonstrated the impact of well-designed IT service system on day-to-day campus operation by ensuring the students and staff can report issues and monitoring them in real time. Lastly, CamPulse demonstrates how a university could not be required to invest millions of dollars in some huge enterprise application to deliver quality IT support. This light-weight, custom application was designed for university campuses foe easy promotion od a proactive support culture and maintain a well-functioning campus technology.
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How to Cite This Paper
Udosen, Alfred Akpan, Ademeso, Ademola Michael, Ogunde, Stephen Oluwatofunmi, Udofa, Ekomobong Anthony, Daramola, Christiana Jumoke (2026). Design And Implementation of a Real Time Campus Service Management System. International Journal of Computer Techniques, 13(3). ISSN: 2394-2231.
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