Summary
16+ years of experience in CRM solutions, specializing in ServiceNow, Siebel, Salesforce, and CPQ implementations. Expertise spans B2B product catalogs, Agile methodologies, and enterprise integrations.
Skills & Expertise
- CRM Implementations (ServiceNow, Siebel, Salesforce)
- Business Process Optimization (Sales, Customer Service, Order Management)
- Multi-channel Enterprise Product Catalogs & CPQ Solutions
- Agile Development & Leadership (Confluence, Jira)
Certifications & Research Contributions
- 7X ServiceNow/Salesforce CRM Certified
- IBM Paper Presentation on Product Configuration & eConfigurator
- Siebel 8.0 Business Analyst Certification
- Infosys K-Shop Technical Publications
Education
- Bachelor of Engineering (Electronics & Communication), JNTU (2004-2008) – 80% Grade
