TICKET RAISING SYSTEM – Volume 12 Issue 5

In today’s software development, it’s very important for different people involved to communicate clearly so that projects get completed on time. A ticket raising system serves as a main place where problems can be reported, progress can be tracked, and everyone’s responsibility can be clear throughout the software development process. This paper talks about designing and building a ticket raising system using Laravel, which includes a role-based access system with roles like Admin, Developer and Tester. The system uses Laravel’s MVC setup, Eloquent ORM and built-in tools for user authentication to create an application that is easy to scale, organized and safe. Using a clear process, users can create tickets, assign them, watch their progress and fix problems, making sure that bugs, tasks, and feature ideas are dealt with properly. The system is meant to help teams work together better, avoid delays and keep a clear record of all software issues from the beginning until the end.

The Ticket Raising System, developed using the Laravel framework, offers a roust and effective platform for managing software issues and facilitating communication among project stakeholders. Utilizing Laravel’s MVC architecture, routing capabilities and integrated authentication features, the application guarantees secure and systematic task management. The system allows users to create, assign, monitor and resolve tickets within a well-defined workflow. Administrators are pivotal in supervising the entire process, managing user permissions, assigning roles and tracking ticket statuses. Developers are tasked with addressing technical issues by working on tickets allocated to them, while Testers confirm fixes and ensure that issues are adequate resolved prior to closure. This distinct separation of roles not only fosters accountability but also enhances collaboration among team members. By incorporating role-based access control and real-time ticket tracking, the system minimizes communication delays and boosts overall team productivity.Laravel’s elegant syntax and powerful backend capabilities facilitate the scaling and maintenance of the system as project requirements change. Moreover, the user-friendly interface guarantees seamless navigation and usability for all users, irrespective of their technical expertise. The Ticket Raising System is an invaluable asset in the software development lifecycle, encouraging transparency, improving issue resolution times and supporting ongoing quality assurance within development teams.

1. Mostafa, M. (2021), Mastering Laravel 8. Packet Publishing. 2. Aglibar, K.D., Alegre, G.C., Cel Mundo, G., Duro, K.F. and Rodelas, N., 2022. Ticketing System: A descriptive research on the use of ticketing system for project management and issue tracking in IT companies. 3. Otwell, T. (2023). Laravel: Up & Running (3rd ed.). O’Reily Media.

Call for Paper (Hub) Fast Paper Publication IJCT Indexing & Databases Submit Manuscript Call for Paper: Sep–Oct 2025 Call for Paper: Publish Research