International Journal of Computer Techniques Volume 12 Issue 3 | DIGITAL GRIEVANCE REDRESSAL FOR CLEANER, SMARTER INDIA
Digital Grievance Redressal for Cleaner, Smarter India
International Journal of Computer Techniques – Volume 12 Issue 3, May – June 2025
Abstract
The **Digital Grievance Redressal System** leverages **AI and NLP** to automate **civic complaint verification, prioritization, and routing** to relevant authorities. The platform provides **real-time tracking, automated notifications, and escalation mechanisms** to improve **urban governance and citizen engagement**.
Keywords
Digital Governance, Smart Cities, Grievance Redressal, NLP, AI/ML, CivicTech, Urban Infrastructure, E-Governance.
Conclusion
The **AI-based grievance redressal platform** enhances **efficiency, transparency, and accountability** in civic management. It **simplifies citizen complaint processes, ensures timely resolution**, and **offers data-driven insights for urban administrators**. Future enhancements may focus on **blockchain-based complaint tracking and multi-language NLP support**.
References
- Rana, N. P. et al. (2016). “Adoption of Online Public Grievance Redressal System in India.” Computers in Human Behavior.
- Khanna, A. et al. (2021). “Blockchain: Future of E-Governance in Smart Cities.” Sustainability.
- Shama, F. et al. (2024). “CitySolution: A Complaining Task Distributive Mobile Application Using Deep Learning.” SoftwareX.
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